Winnipeg Jewish Review  
Site Search:
Home  |  Archives  |  Contact Us
 
Features Local Israel Next Generation Arts/Op-Eds Editorial/Letters Links Obituary/In Memoriam


 
Joel Lazer of Lazer Grant: Key Performance Indicators

November 13, 2018 by Joel Lazer, FCPA, FCA, CIRP

 

To monitor how we’re doing, we track Key Performance Indicators – KPIs.  You should, too.
 
KPIs are the operational and financial measures that will have the greatest impact on the success or failure of a business.  They are always important – and even more so now in this slow and tough-to-make-money economy.
 
KPIs need to be relevant, timely and impactful.  If they are too far in the past the information won’t be very helpful.  Some KPIs are useful from daily reports, some weekly, others monthly.  If they are beyond our control, they provide information only and are not actionable.  KPIs should be made known on a timely basis to the people who can impact them.  When identifying KPIs, drill down to the activity which causes the desired result.  For example, what activity drives sales?  Is it the number of customers contacted – how many people did you see this week?  Is it the customer service index?  Is it customer follow-up?  Is it just asking for the business – the would you like fries with that? which made McDonald’s famous?
 
We have developed KPIs for many companies.  Every one improved performance.  One client doubled their annual net income; a $400,000 improvement.  Another credited us with an entrepreneurial award-winning year.  Other companies became saleable and at a higher price.  And each had improved engagement with their team.
 
We are happy to help you, too.  
~~~~~~~~~
Lazer Grant has a game going.  The prize is days off at Christmas.  We are adding people to this mail list.  If you know someone who might appreciate these articles please forward their names to us and we will ask if we can add them.  Thanks for your help.
 

Read more articles on our blog.

 
<<Previous Article       Next Article >>
Subscribe to the Winnipeg Jewish Review
  • Inna Loewen
  • Canadian Friends of Hebrew University
  • Saper Agencies
  • Joyce Rykiss
  • GTP
  • Asper Family
  • Canadian Hadassah-WIZO (CHW)
  • Winter's Collision
  • Joel Dudeck Myers LLP
  • Imperial Soap
  • Bob and Shirley Freedman
  • HUB
  • Holiday Inn
  • Thorvaldson Care
  • shoppers drug mart
  • Orthodox Union
  • Shinewald family
  • Maric Homes
  • Tradesman Mechanical
  • Jack and Debbie Lipkin
  • Norwood Dental Centre
  • Daien Denture Clinic
  • Josef Ryan
  • Winnipeg Drapery
  • Accurate Lawn & Garden
  • Dr. Gary Levine
  • Fetching Style
  • Collectibles Canada
  • Erickson Motors
  • Artista Homes
  • Superlite
  • Munroe Dental
  • Cliff Graydon
  • Myrna Dreidger
  • Jim Gauthier
  • JCFS Winnipeg
  • Ross Eadie
  • John Orlikow
  • Chisick Family
  • Steven Fletcher
  • Mohinder Saran
  • Canadian Magen David Adom
  • Bridges for Peace
  • Elaine & Bernie Lofchick
  • Ron Zimmerman
  • Ralph Irwin
  • broadway law
  • Grant Kurian GKT
  • Seer Logging
  • Nikos
  • Sarel Canada
  • Santa Lucia Pizza
  • Center for Near East Policy Research
  • Roofco Winnipeg Roofing
  • Center for Near East Policy Research
  • Nachum Bedein
Rhonda Spivak, Editor

Publisher: Spivak's Jewish Review Ltd.


Opinions expressed in letters to the editor or articles by contributing writers are not necessarily endorsed by Winnipeg Jewish Review.