Winnipeg Jewish Review  
Site Search:
Home  |  Archives  |  Contact Us
 
Features Local Israel Next Generation Arts/Op-Eds Editorial/Letters Links Obituary/In Memoriam


 
Joel Lazer of Lazer Grant: Key Performance Indicators

November 13, 2018 by Joel Lazer, FCPA, FCA, CIRP

 

To monitor how we’re doing, we track Key Performance Indicators – KPIs.  You should, too.
 
KPIs are the operational and financial measures that will have the greatest impact on the success or failure of a business.  They are always important – and even more so now in this slow and tough-to-make-money economy.
 
KPIs need to be relevant, timely and impactful.  If they are too far in the past the information won’t be very helpful.  Some KPIs are useful from daily reports, some weekly, others monthly.  If they are beyond our control, they provide information only and are not actionable.  KPIs should be made known on a timely basis to the people who can impact them.  When identifying KPIs, drill down to the activity which causes the desired result.  For example, what activity drives sales?  Is it the number of customers contacted – how many people did you see this week?  Is it the customer service index?  Is it customer follow-up?  Is it just asking for the business – the would you like fries with that? which made McDonald’s famous?
 
We have developed KPIs for many companies.  Every one improved performance.  One client doubled their annual net income; a $400,000 improvement.  Another credited us with an entrepreneurial award-winning year.  Other companies became saleable and at a higher price.  And each had improved engagement with their team.
 
We are happy to help you, too.  
~~~~~~~~~
Lazer Grant has a game going.  The prize is days off at Christmas.  We are adding people to this mail list.  If you know someone who might appreciate these articles please forward their names to us and we will ask if we can add them.  Thanks for your help.
 

Read more articles on our blog.

 
<<Previous Article       Next Article >>
Subscribe to the Winnipeg Jewish Review
  • Canadian Hadassah-WIZO (CHW)
  • D'Aoust Window & Door Ltd
  • Jewish Federation of Winnipeg
  • Saper Agencies
  • Joyce Rykiss
  • Commercial Pool
  • GTP
  • Jim Muir
  • Eddie's Gravel Supply Ltd.
  • Sveinson Construction
  • The Home Store
  • John Bucklaschuk
  • Tyler Bucklaschuk
  • John Wishnowski
  • Stringer Rentals & Power Products
  • JLS Construction
  • Danita & Michel Aziza
  • Roseman
  • Dakota Chiropractic Office
  • Maric Homes
  • Artista Homes
  • Southwynn Homes
  • Tradesman Mechanical
  • Munroe Pharmacy
  • Imperial Soap
  • Mobile Denture Services
  • Ron Zimmerman
  • Winnipeg Drapery
  • HUB
  • Ingrid Bennett
  • Chochy's
  • Interlake Service
  • Hugh's Electric
  • Lakeside Roofing
  • KC Enterprises
  • Bulrushes Gallery
  • Gulay Plumbing
  • Trevor Arnason Plumbing
  • Accurate Lawn & Garden
  • Dr. Gary Levine
  • Fetching Style
  • Winnipeg Prophecy Conference
  • Thorvaldson Care
  • Country Boy Restaurant
  • Total Lighting Sales
  • Shenanigan's On The Beach
  • Cliff Graydon MLA
  • Steven Fletcher
  • Mohinder Saran
  • Erickson Motors Ltd.
  • Shoppers Drug Mart
  • Nikos
  • Boys Town Jerusalem
  • Sarel Canada
  • Santa Lucia Pizza
  • Whytewold Emporium
  • Center for Near East Policy Research
  • Roofco Winnipeg Roofing
  • Center for Near East Policy Research
  • Nachum Bedein
Rhonda Spivak, Editor

Publisher: Spivak's Jewish Review Ltd.


Opinions expressed in letters to the editor or articles by contributing writers are not necessarily endorsed by Winnipeg Jewish Review.